How to Break Up With Clients When Freelancings
Freelancers tend to try to take on all the work they are asked to do in order to stabilize their income. However, you have to choose your clients, or you'll have a hard time.
Especially in the case of an individual, unlike a corporation, you may be treated with impunity and wonder if you should continue to associate with the client. In fact, if you ask freelancers who have been freelancing for many years, they will tell you that you should cut ties with clients you don't like right away.
Not easy to identify a good client, but there are some common items that are not good clients. Here we will discuss the characteristics of clients you should not associate with and how to break up with them, as well as how to find and associate with the right clients, respectively.
Receiving and giving compensation. As a confrontation structure, freelancers are often forced into a weak position at all times. Some clients take advantage of this position and treat them from above. Freelancers and clients, this relationship should always be equal.
The freelancer is compensated for using the freelance skills and knowledge to help the client increase their sales. No higher or lower. Nor is a freelancer a teacher. We should both keep in mind that we are partners in solving each other's problems.
A Lot of Additional Orders
Determine the scope of work and then fix the compensation. Occasionally, after the work has begun, a client may ask for this as well, but it’s really common for the fee to remain the same. In the case of minor corrections or changes that do not change the man-hours, it’s inevitable to meditate a little bit, but if the man-hours obviously increase, you should object to it.
In this case, some clients are willing to accept the additional estimates and man-hours. But otherwise, you should be careful. Once an additional order, even a light one, is accepted for free, this may be overkill and eventually, the task may have doubled in size.
If a client says something bad about another freelancer, it’s safe to assume that they are talking badly about you behind your back as well. You can take a client's complaint as being directed at you. A person who speaks ill behind the scenes is unprofessional, not only in the workplace but also in the background. It’s not worth working with a client who doesn't realize that badmouthing can only bring negative feedback to you.
Unscrupulous clients take time away from a meeting by calling a face-to-face meeting to discuss something that could have been done via chat or phone call. In addition, it’s difficult to demand compensation for meetings that do not involve any practical work, and there is no guarantee that the job will be done even after the meeting, which is detrimental to the client's business, considering the cost of transportation to the meeting.
Some rude clients go beyond meetings and ask for light designs and specifications but do not place an order. Others talk endlessly about their ideas and fail to place an order. For freelancers, time is of the essence. Such clients should be avoided.
Even with video chatting, meetings can get long and drawn out. The Remotehour timer on the center of the screen is constantly counting down, which will metaphorically remind clients that their time is up.
For business reasons, discounting situations are likely to occur. There is a trend in freelancing that says you shouldn't deal with clients who haggle, but this is not necessarily true. The problem is the timing of haggling. Haggling at the quote stage is unavoidable, but it is an option to accept it when the situation calls for it.
The problem is when you are offered haggling at a quote that has already been set, or at the time of payment. While you should say no to this, it is also true that some clients take advantage of freelancers' weaknesses and push forward.
In business relationships, it is intuition that works surprisingly well. If you don't agree with someone, or if you feel uncomfortable talking to them, you should back off immediately. Sooner or later, you're likely to run into trouble with a client who, for no apparent reason, is showing yellow flags to you.
How to Break Up With Clients
Sometimes you have no choice but to walk away from a client, not just a bad client. Here are some things to keep in mind when parting ways with such clients.
Freelancing is different from full-time employment. Nevertheless, it's just as annoying if you quit suddenly. If you've already decided to quit, it's preferable to let them know as soon as possible when you'll be leaving. If possible, two to three months before you quit is a good idea. At least one month in advance.
If you have a fixed deadline, you can back out of the project without inconveniencing the client. Also, even though you are a freelancer, you should avoid working in the middle of a big project. It's easier for both parties to maintain the relationship if you sign a contract for the minimum period of time possible.
Don't Give Them a Bad Impression
Whatever the reason for quitting, you should avoid blaming them. Backing out of a job without making a bad impression on the other party is one of the skills required of professional freelancers. Quitting after a fight is out of the question.
The idea that it doesn't matter what people think of you because you won't be involved with them anymore is wrong. The world of freelancing is smaller than you might think and rumors are more likely to spread. Once you've made a bad impression on a client, that bad rumor will spread rapidly.
If there is a reason, it's best to be upfront about this. There is also the possibility of collaborating with a client somewhere else once you've left. It would be best to make them want to hire this person again and leave.
Examples of reasons for refusal
- Another job or something I would like to try
- Don’t want to get busy and bother clients
- Family situation
How to Find The Right Clients
So how can you find a good client? First of all, it's better to pull than to push as a premise. It's better to create an environment where they can ask you for help rather than us.
There is comfort in working with someone you know or referring clients from someone you know. In order to get a job, people you know need to know you have the skills and that you are working as a freelancer.
While direct messaging is one way to do this, it's a good idea to send out regular messages to business tools like LinkedIn and Twitter. It's preferable to keep yourself in the loop around people you know in case you want to get a project you want to ask for.
The key is to build good relationships with people who are likely to get the job on a regular basis.
Start With Small Projects
You should avoid taking a large project from someone you have never seen before. It's better to do a simple job with them first, about $1,000, to see how they work. Even if you find out that this client is dangerous after taking a big project, it's hard to back out of it.
If they can only outsource large projects, try to break the project down into smaller pieces with a defined scope and duration. Suggesting this to the client will also reduce the risk to the client.
Own a Website
It's a good idea to set up a portfolio or a website where you can post your portfolio and the work you've been involved in. With your own website, you can price and promote your work the way you like, and you can also showcase the thoughts you put into each job and the reviews you get from your clients.
If you put a lot of effort into your website's SEO, you'll be able to receive inquiries from searchers. This is an effective way to get people to know who you are, which can lead to ongoing projects.
Remotehour's rooms can be embedded in your site. By embedding it, visitors can talk to you directly from your site. This will surely increase your conversions.
Post to The Social Community
As effective as the home page is, posting to community sites is the way to go. For engineers, Dev.to and GitHub are good choices; for designers, Behance and Dribbble are good choices. Clients are often making the rounds on these sites because they can ask for work when they have proof of what they can do.
Join The Community
I recommend joining a community organized on a Slack or Facebook Group. People who have a sense of purpose are gathered together. By keeping in touch with people in the same industry, you can often get work orders from them.
There is also a constant exchange of information about clients and freelancing. Being in such a community will make it easier for you to help each other out when you're in trouble.
How to Keep a Good Relationship With Clients
A good client is good when you have an ongoing relationship with them. What is the best way for a client to keep faith with you?
A good idea to establish a rule that you should reply to contact immediately after confirming it. If you can't get back to them right away, let them know when you'll get back to them. The sooner you respond, the more trust your clients will have in you.
When freelancing remotely, how you build trust with your clients will be the key. Just being aware of your communication will boost it. For example, sharing the Remotehour link with your clients and making sure they are always ready to talk to you will put them at ease.
Apologies As Soon As Possible
Mistakes can happen to anyone. Even if you're a freelancer, you can still end up annoying your clients. The key is to act quickly and take appropriate action after you make a mistake. First, apologize and communicate promptly how the mistake was made. Then, report back to them on how to prevent the mistake in the future.
Report At Any Time
For some freelancers, a lot of client contact can be disgusting on its own, but the opposite is not true. Clients are relieved to have reports, even minor progress reports. I try to report at least once a week.
It's difficult for clients to keep track of what freelancers are doing. If you report to them, they will be more likely to ask you for work.
Don’t Have Too Much
Freelancing is not a stable profession. Therefore, when you have a lot of work coming at you, you may forget to say no and take on more than you can handle. When this happens, it's easy for them to make mistakes and get in the way of their work.
If you feel you are being overwhelmed by a task, say no. If it's difficult to say no, refer them to an alternative freelancer.
Work With Clients Seamlessly
The success of a freelancer is the ability to build good relationships with clients. Your relationship with clients is determined by the proximity of your communication, so share the Remotehour link and be ready to connect with your clients right away!